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FAQ (frequently asked questions)  

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If you are looking for an immediate response to your query, try glancing through the answers to the most frequently asked questions  

Which technology does Afghan wireless use?
What is the frequency in which the Afghan Wireless network operates?
What is a SIM card?
How do I put the SIM card into the phone?
What should I do in case my SIM card is lost?
What is a "PUK" code?
What is the procedure in case my SIM get blocked / locked?
My phone displays "Contact Service Provider". What am I supposed to do?
My phone switches off automatically. What could be the possible reason?
Does Afghan Wireless offer Voice Mail facility?
Where all does Afghan Wireless provide network coverage?
Does Afghan Wireless Offer Call Waiting / Call Hold facility?
Does Afghan Wireless offer SMS?
What is the Maximum length of SMS message?
Can I have Roaming services with Afghan Wireless?
Can I send International SMS?
I am unable to send or receive SMS. What can be the reason?
I sent an international/national SMS, but it was not received. What could be the reasons?
I am unable to make calls. What can be the reason?
How to check my balance?
How to top up my balance?
GPRS
What is GPRS?
What are the benefits of GPRS?
How can I activate GPRS?
What can I do with GPRS?
What is the speed for GPRS access?
What are the services available on GPRS?
What do I need to access to GPRS?
Do I need to subscribe to any service plans to enjoy GPRS services?
How will I be charged for using AWCC Mobile Office on GPRS?
Can I answer an incoming call while accessing GPRS Internet?
Can I access GPRS services while roaming?
What is OTA setting?
What is should do after I received the OTA settings?
Friends and Family Package
What is the program name?
When is the program launch date?
What are the features of the Friends and Family program?
Who can avail of the Friends and Family program?
Is there a fee when switching-on or activating the Friends and Family service?
What is the rate per minute when calling the Friends and Family numbers?
Up to how many numbers can a subscriber register or change in the Friends and Family numbers list? Is there a fee when registering more than the maximum allowable registration?
Can a subscriber register numbers from other networks?
How many times is a subscriber allowed to change the members of his/her Friends and Family?
Is there a monthly rental fee for the Friends and Family service?
How will the subscriber switch-on or activate the Friends and Family service?
How will the subscriber register or change numbers in the Friends and Family list?
While listening to the DTMF Menu and the subscriber chooses to answer an incoming call, what will happen?
During registration or modification of a number in the FnF list (after the first two numbers), the mobile phone lost its connection to the Afghan Wireless network (low battery, lost signal, etc.) or the subscriber have chosen to answer an incoming call, will the subscriber be charged with 15Af or 30 units?
 

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